Research on Cigarettes Customer Needs Importance Algorithm Based on KJ / RAHP / KANO
Xiong-Jun Ni, Pei He, Wenxi Xu, Yue-Xiong GONG, Qiang Zhu, Wei‐Zhong Huang, Juanli Wang · MATEC Web of Conferences · 2017
To express the ambiguity and uncertainty of customer needs importance, an algorithm was proposed. It integrated KJ method, rough analytic Hierarchy Process and KANO model. It calculated the customer needs importance in rough set. A case study of cigarettes customer needs importance illustrated the feasibility and validity of the algorithm.