Identifying Usage Expression Sentences in Consumer Product Reviews
Shibamouli Lahiri, V. G. Vinod Vydiswaran, Rada F. Mihalcea · International Joint Conference on Natural Language Processing · 2017
In this paper we introduce the problem of identifying usage expression sentences in a consumer product review. We create a human-annotated gold standard dataset of 565 reviews spanning five distinct product categories. Our dataset consists of more than 3,000 annotated sentences. We further introduce a classification system to label sentences according to whether or not they describe some “usage”. The system combines lexical, syntactic, and semantic features in a product-agnostic fashion to yield good classification performance. We show the effectiveness of our approach using importance ranking of features, error analysis, and cross-product classification experiments.