“Gimme the Usual” - How Handling of Pragmatics Improves Chatbots
Alessia Bianchini, Francesco Tarasconi, Raffaella Ventaglio, Mariafrancesca Guadalupi · Accademia University Press eBooks · 2017
We provide our view on the components needed for both the development and further improvement of robust and effective chatbots. We focus on why Pragmatics is important in developing next generation chatbots by bringing a few generalizable examples. We report our current experience on the design and implementation of a task-oriented textual chatbot for a closed-domain Question Answering system, which tackles problems in Pragmatics.