Analysis of Evaluating Dimensions of Chinese Express Hotels Based on User Generated Content
Zhang Jingxuan, Bing Li, Teng Fei, Cui Can, Deng Yikai · 2017
As a burgeoning accommodation in Chinese tourist industry, Express Hotels enjoy a steady improvement in their market share in recent days. In the meantime, the customers' reviews on Express Hotels in tourism forums increase rapidly. However, there are few research analyzing the customer focuses and satisfaction of the Express Hotels using their online reviews. Therefore this study aims at clustering different review dimensions of user generated content on Express Hotels, and analyzing satisfactions of each dimension through a text clustering method using semantic similarity, and then gives some advises to management of the Express Hotels and user generated content(UGC).