Detecting Egregious Conversations between Customers and Virtual Agents
Tommy Sandbank, Michal Shmueli-Scheuer, Jonathan Herzig, David Konopnicki, John T. Richards, David Piorkowski · 2018
Tommy Sandbank, Michal Shmueli-Scheuer, Jonathan Herzig, David Konopnicki, John Richards, David Piorkowski. Proceedings of the 2018 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 1 (Long Papers). 2018.