Impact of a KPI-Driven Shared Service Dynamic Fee Model
Jeffrey Dice · Journal of Bioresource Management · 2017
This study will focus on the impact of a KPI-driven shared service dynamic fee model on shared office solution (SOS) shared service group within the majority shareholder’s organization. Once tested and proven, the conceptual model can be expanded across all shared service groups including being applied against the historical fee model. Although the KPIs will vary between shared service departments, the conceptual design should hold true across the organization.