Understanding Active Non-Use through the Framework of Complex Design Spaces
Anke Dittmar, Judy Bowen · 2017
Interest in studying non-use has increased in the HCI field. However, most approaches which explain non-use are solely based on the notion of the user. This paper suggests understanding non-use in terms of the user and the complementary notion of designer. The framework of complex design spaces is used to revisit non-use and these underlying notions.