A Maturity Model for IT Dependability in Emergency Management
Kim Weyns, Martin Höst, Yeni Yuqin Li Helgesson · Lund University Publications (Lund University) · 2010
Abstract. In many organisations a gap exists between IT management and emergency managemement. This paper illustrates how process im-provement based on a maturity model can be used to help organisations to evaluate and improve the way they include IT dependability informa-tion in their emergency management. This paper presents the IDEM3 (IT Dependability in Emergency Management Maturity Model) process improvement framework which focuses especially on the cooperation be-tween IT personnel, emergency managers, and users, to proactively pre-vent IT dependability problems when the IT systems are most critical in emergency situations. This paper describes the details of the framework, how the framework was developed and its relation to other maturity models in related fields.