Usability study of youtube websites for Malaysian teenagers
Mohd Nur Faiz Abd Razak, Azham Hussain, Mohd Maizan Fishol Hamdi · AIP conference proceedings · 2017
Nowadays, YouTube is the 3rd most visited website in the world. It was created for users to search, watch and share video. Statistics show that YouTube run in more than 88 countries and support 76 different languages which covered almost 95% of Internet population globally. Therefore, a usability study is for specific type of users such as based on gender, range of age and country is considered a must for this kind of top website. In this study, we focus on YouTube website usability for Malaysian teenagers that are currently schooling in boarding school with limited access of Internet. It was done in a controlled lab environment with proper devices and software as MacBook, LCD Monitor, and WhatPulse heat map tracker. The evaluation was made based on usability metrics: ease of use, usefulness and satisfaction of users with combination of recording videos, mouse and keyboard heat map and questionnaires. Findings show that most of the respondents just use YouTube for video watching only while ignoring other features in the same time. There are difficulties in using it at the first moment but could catch up in short time. It shows how usable YouTube website especially in the learnability and memorability aspects.