Predictability with agility: Achieving excellence in software delivery through SPEED
Srijith Sreenivasan, Krishnamurthy Kothandaraman · Global Business and Organizational Excellence · 2017
Despite a wealth of experience in agile methodology, a developer of software for the financial services sector found it difficult to obtain an objective view of its processes and ensure effective practices over the long term organization‐wide. To address this challenge, its leaders turned to Capability Maturity Model Integration® through an approach known as SPEED (for strategic, process‐oriented, effective, efficient, data‐oriented). The firm's implementation of quantitative management practices in agile software development resulted in a number of benefits, including improved visibility throughout the various development stages, in‐process control, and better predictability of outcomes. These combined to improve worker engagement and performance, as well as customer satisfaction and retention.