Everything works wonderfully: An overview of servitization and physical asset management
Michael Provost · Asset Management & Maintenance Journal · 2014
Anna Edwards was a very happy woman. It was her last day as Managing Director of Precision Powerplants and she was looking forward to a few months of rest and relaxation on the sunny Cote d'Azur with her husband Chris while she pondered her next move. She knew that she was leaving the company in good shape for her successor (whoever that happened to be: there were several candidates from both inside and outside the organisation who were being put through the on-going 'beauty contest') and felt very satisfied with the progress that the organisation had made on her watch and the transformation that she had overseen.