Radio frequency spread spectrum for distributed control systems
Ghaleb Baquir Al-Dandan · Research Publication Repository of King Fahd University of Petroleum and Minerals (King Fahd University of Petroleum and Minerals) · 1990
Though Business Process Outsourcing (BPO) industry is of recent origin in I ndia it has attracted the attentions of entrepreneurs, policy makers and media persons equally due to its phenomenal growth.The growth of this sector has not only helped to improve our current account balance, but also generated income and employment.This paper looks at this I T-enabled service (I TES) based industry particularly focusing on three major service lines, viz., customer care, financial and health care.I t analyses I ndia's strengths and weaknesses vis-à-vis the competing countries.While the major strength of I ndian BPO industry is the availability of cost-effective manpower, ironically, it has been observed that the major challenges faced by the industry in I ndia today are mainly human resource related.The paper comes up with the possible measures necessary for keeping I ndia's competitive edge intact in this segment.