User Experience, Gamification, and Performance
Meinald T. Thielsch, Jörg Niesenhaus · 2017
This chapter explores difference between the indirect effect of an appealing design on learning and working performance and a more direct effect of motivating people with game-based concepts applied to working interfaces. Game-based approaches are an aspect of user experience capable of directly enhancing performance. Gamification can enhance productivity in classic online community environments and in production settings. However, more basic and applied research is urgently needed to investigate underlying processes and causes. The Internet and related technologies are moving and developing targets, and the same applies to user experience and gamification research. Moreover, user experience is a multifaceted construct influenced by several factors, such as design factors, interaction characteristics, and subjective appraisals. The components of user experience (CUE) model helpfully categorizes these factors by describing how interaction with a system and user and task/context characteristics might influence key user experience outcomes.