Empathy and medical error research
Chrystie Myketiak, Paul Curzon · University of Brighton Repository (University of Brighton) · 2014
This paper discusses empathy when researching errors with interactive medical devices. Medical professionals who have made errors when using these devices can be seen as ‘second victims’ who are working within a culture that is quick to assign blame. We suggest a number of strategies for employing empathy when researching medical error, devices, and their design within the HCI context.