Transforming silos to next-generation services
Sonja Filiposka, Roman Łapacz, Michal Balcerkiewicz, Frank Wein, Jerry Sobieski · 2017
The process of transformation leading to a new generation operational and business support systems ensures effectiveness improvements while moving the organization towards a customer centric solution that provides a new wave of services in a multi-domain partner environment. This paper discusses the first steps of this transformational process for the research and educational networks.