Software Quality Concerns in the Italian Bank Sector: The Emergence of a Meta-Quality Dimension
Daniel J. Russo, Paolo Ciancarini, Tommaso Falasconi, Massimo Tomasi · 2017
This paper reports on a Delphi-like study about the Italian banking IT sector's greatest concerns. A new research framework was developed to pursue this vertical study: domain and country specific, using a Mixed Methods approach. Data collection was drawn in four phases starting with a high level randomly stratified panel of 13 senior managers and then a target-panel of 124 carefully selected and well-informed domain experts. We have identified and dealt with 15 concerns about the present situation, they were discussed in a framework inspired by the ISO 25010 standard. After having mapped the concerns within the ISO standard, we identified the emergence of a new meta quality dimension which impacts both on software quality and architectural description. Our inductive outcome lets this meta dimension emerge connecting both ISO 25010 and ISO 42010 standards.