Chatbots as conversational recommender systems in urban contexts
Pavel Kucherbaev, Achilleas Psyllidis, Alessandro Bozzon · 2017
In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of how some challenges associated with such chatbot systems could be addressed in the future.