User satisfaction as a measure of success in end user application development: An empirical investigation
Tanya Jane McGill, Valerie J. Hobbs, Ryan Chan, Daphne Khoo · Murdoch Research Repository (Murdoch University) · 1998
End user application development to support organisational tasks is a phenomenon that is becoming increasingly important to organisations, yet there is little empirical research evaluating its effectiveness. Measures of user satisfaction, which are commonly used to evaluate organisational systems, may be inappropriate when end users assess systems they have developed themselves. This study compared the satisfaction ratings of applications which were evaluated by their end user developers with ratings of the same application by other end users. End users were significantly more satisfied with applications they had developed themselves. Possible implications of this finding are discussed.