3102 A method to Support Conflict Solving for Service Design
Yoshiki Akiyama, Yoshiki SHIOMURA, Tamio Arai · Sekkei Kougaku, Shisutemu Bumon Kouenkai kouen rombunshuu/Sekkei Kogaku, Shisutemu Bumon Koenkai koen ronbunshu · 2007
The authors have developed an integrated design-support tool of product and service, called Service CAD system. In general, design solutions obtained with current Service CAD frequently have various kinds of contradiction. Such contradictions make it difficult to practice services. The quality and efficiency of design largely depend on how rapidly designers can find out and solve such contradictions in design solutions. Contradictions in service-product design have been classified in consideration of design processes and existing cases. In this paper, the authors introduce a detailed methodology of supporting design, which enables designers to find out the existing contradictions in design solutions and obtain the basic strategies to solve them on computers.