Fire crews at work: Information Technology Challenges
Jonas Landgren · Participatory Design Conference · 2004
This paper reports from a study of operative fire crew work and information technology design. Introducing information technology in fire crew work has positive effects but also negative consequences on the work practice. The aim of this paper is to identify technology challenges that will be faced when introducing information technology for this setting. The following three challenges are identified and discussed; fluidity of tasks and contexts, serviceability of technology, and collaboration.