Triangulation in UX Studies
Ingrid Pettersson, Anna-Katharina Frison, Florian Lachner, Andreas Riener, Jesper Nolhage · 2017
While the consideration of User Experience (UX) has become embedded in research and design processes, UX evaluation remains a challenging and strongly discussed area for both researchers in academia and practitioners in industry. A variety of different evaluation methods have been developed or adapted from related fields, building on identified methodology gaps. Although the importance of mixed methods and data-driven approaches to get well-founded study results of interactive systems has been emphasized numerous times, there is a lack of evolved understandings and recommendations of when and in which ways to combine different methods, theories, and data related to the UX of interactive systems. The workshop aims to gather experiences of user studies from UX professionals and academics to contribute to the knowledge of mixed methods, theories, and data in UX evaluation. We will discuss individual experiences, best practices, risks and gaps, and reveal correlations among triangulation strategies.