Processus d'aide en contexte d'apprentissage : une adaptation pour individualiser et personnaliser
Eugénie Duthoit, Stéphanie Mailles-Viard Metz, Chrysta Pélissier · Sciences et Technologies de l Information et de la Communication pour l Éducation et la Formation · 2012
Help or assistance, in training technological devices, is analyzed as a general process of adaptation and characterized by three main steps. Each of these steps is divided into two processes, a process of individualization or personalization. The process of individualization involves several or one actors of the device while the personalization process only involves one person, the one who needs help, oneself or an other. Finally, the adaptation process is a process of integration of individualized or personalized assistance within the technological environment. The study of designed supports that are involved in campus VCIel allows to characterize personalized and individualized assistance but also to illustrate the process of adaptation.