Research on the Key Concepts and Problems of Service Quality
Wei Chen, Qingkai Zhao, Hanshuo Duan · 2017
As increasing of the network users and network service provided, the network management has changed from the traditional network quality management to the service quality management.For the of the service control and indicator system, the network operation has been unable to meet the needs of network service operation and maintenance.The network operation and maintenance managers become interested in service quality management based on user-perceived.In this paper, we discuss on 'business and service', ' difference between QOE, KQI, KPI', 'KQI generation process' to provide the basis for the study of the service quality.