Networked Visibility: The case of smart card ticket information
Maja van der Velden, Alma Leora Culén, Jo Herstad, Abdulhakeem Atif · 2013
Abstract—This paper concerns the replacement of paper tickets with smart card tickets for public transportation. By contrasting the visibility of ticket information to users of paper tickets and smart card tickets, this paper describes the move from local information on paper tickets to distributed information on smart cards. Using the concept of ‘networked visibility’, this paper argues that this move has resulted in less informed travelers and more informed providers. In order to restore the accessibility of ticket information to users, we present one possible solution, ARTick, a mobile phone smart card reader app. ARTick shows that smart cards can make complete ticket information visible to the user, whenever and wherever this information is needed.