How Different Views of Communication Influence HCI Design: The Example of Shaping
Kerstin Fischer · University of Southern Denmark Research Portal (University of Southern Denmark) · 2012
In this paper, I argue that implicit views of communication can influence human-computer interaction design such that they may inspire radically different design approaches, with very different outcomes. Using the concept of shaping as an example, I show how the assumption of automatic processes in communication may lead to a restricted view of shaping by interactive alignment, whereas a collaborative view of communication allows a much broader range of strategies to be taken, which can enrich the designer’s possibilities to shape users’ behavior significantly.