Tracking and optimizing Quality of Experience in the encrypted internet
Muhammad Faisal Shafiq · 2017
Quality-to-Experience (QoE) refers to users' experience when using an application. Network operators typically focus on Quality-of-Service (QoS) metrics such as throughput, delay, and packet loss. However, these QoS metrics only matter if they impact users' experience of the application they are using. Therefore, it is crucial for network operators to monitor Quality of Experience (QoE). However, the proliferation of end-to-end encryption has hampered the ability of network operators to monitor QoE and deploy network management techniques to mitigate QoE impairments. In this talk, Prof. Shafiq will discuss the challenges faced by network operators to effectively manage their networks given the increased end-to-end encryption on the Internet.