User perceptions of effects of training: In search for qualities in use
Stefan Holmlid · KTH Publication Database DiVA (KTH Royal Institute of Technology) · 1997
Within HCI and Interaction design we have tended to overlook the poten tial in people adapting to technology, rather than the other way around. What learning contributes to usability, remains largely a white space on the map. Such knowledge could enable the development of more usable systems, and help focusing software developers and the after-market of software on the same set of qualities; qualities in use. Fourteen interviews with word-processor users at a medium sized Swed ish marketing company were analyzed in search for categories on quality- in-use. The categories are related to Ehn and Löwgrens (1997), as well as Bannon and Bødkers (1991) notion of quality-in-use.The contribution of the analysis presented here is first and foremost that it is grounded in the users' own views. Thus, the theoretical aggregates give a hint on the extent of what can be studied.It is found that the following qualitative statements are formative for usa bility and quality-in-use.