Toward QoE-centric Operation of Telecommunication Services
Akira Takahashi, Takanori Hayashi · NTT technical review · 2013
The rapid spread in the use of smartphones and cloud-based services has accelerated the speed of evolution of telecommunications application software, resulting in a great diversity of such software.While the quality of experience (QoE) of telecommunications services has been directly related to network performance in the past, the current situation is not that simple.This is because the QoE of telecommunications applications is affected not only by network performance, but also by server and terminal performance to a great extent.In this article we propose a framework for improving user QoE, and we introduce recent research and development activities underway at NTT intended to achieve this goal.