Semantic models for bridging domains in automated IT management: Lessons learned
Andreas Textor, Reinhold Kroeger, Kurt Geihs · 2017
In order to enable automated IT management, i.e., considering management decisions based on entities from both technical (e.g., network management, virtual machine management) and non-technical domains (e.g., business processes, risk and cost management), a formal common reference model is required. We present a solution for the semantic information integration of different domain models in the context of automated IT management. For that, we formulate a core ontology based on the COBIT IT governance framework for integration on a conceptual level and discuss features of an extensible knowledge-based runtime system. We present a case study that integrates models from storage management, virtual machine management and a billing model and discuss the lessons learned from this IT management application.