Bridging the Gap between User Needs and User Requirements
Sari Kujala, Marjo Kauppinen, Sanna Rekola · 2001
Developing a usable product involves more than considering the user interface. The product should also fit into a context of use and meet user requirements. It remains a challenge to represent use contexts and user needs in a way that designers with technical backgrounds are able to make direct use of them. This paper proposes an approach to representing user needs and translating them into user requirements in industrial product development cases.