Tacit and Explicit Knowledge in Software Development Projects: A Combined Model for Analysis
Hanna Dreyer, Martin George Wynn · Research Repository (University of Gloucestershire) · 2016
The development of new or updated software packages by software companies often involves the specification of new features and functionality required by customers, who may already be using a version of the software package. The on-going development and upgrade of such packages is the norm, and the effective management of knowledge in this process is critical to achieving successful enhancement of the package in line with customer expectations. Human interaction within the software development process becomes a key focus, and knowledge transfer an essential mechanism for delivering software to quality standards and within agreed timescales and budgetary constraints. This article focuses on the role and nature of knowledge within the context of software development, and puts forward a combined conceptual model to aid in the understanding of individual and group tacit knowledge in this business and operational environment.