Analysing the experience of being guided by a mobile guide app
Heloisa Caroline de Souza Pereira Candello, Lyn Pemberton · Revista GEMInIS · 2011
This work is part of a study to deliver design guidelines for developing outdoor mobile multimedia guides and refine methods to collect and analyse data from field work with visitors of cultural heritage settings. It concentrates on how tourists behave and the kinds of information they require in location-based contexts with mobile guides. Twelve participants took a tour, making use of a mobile guide app describing monuments in Brighton, England. Overall, 57 recommendations for improvement were gathered and covered issues of multimedia use, context and content. Additionally, the study gave insights into cultural background differences; collaboration; influence of technology and language; and environmental factors.