Troubleshooting Software Problems
Rob Tidrow, Jim Boyce, Jeffrey R. Shapiro · 2017
This chapter helps user troubleshoot problems with programs running on Windows 10. Most programs have their own built-in Help feature for a reason, because every program is unique. The only ways to get information about a specific program are from the Help that came with that program or from the support website for that program. The whole concept of troubleshooting applies only when user do know how to do something. Many software errors provide hexadecimal error numbers in their error messages. Searching for a combination of the program name and keywords from the error message text can sometimes provide clues. After researching a software problem, user may find that the solution involves a “Registry hack”, also known as “editing the Windows Registry”. Microsoft provides the Registry Editor described in the chapter because programmers and other IT professionals occasionally need to view or modify Registry entries.