Improvement of software engineering performances an experience report at Bombardier transportation - total transit systems signalling group
Claude Y. Laporte, Denis Roy, Mikel Doucet, Marc Drolet · Espace ÉTS (ETS) · 2007
The performance of the Bombardier TTS/Pittsburgh Signalling group has been evaluated twice: first in November 2003 and again in January 2006. The 2003 evaluation established a baseline for the evaluation of progress made in 2006. During those visits, the same evaluation method was used to evaluate project performance and organizational change management, i.e. the people issues. Since 2003, there has been substantial improvement in both process maturity level and process performance. This experience report, at Bombardier Transportation, illustrates that process performance improvements are achievable when two key factors are involved, namely: a link between business goals and process improvement activities, and a sponsor committing the right level of resources to the improvement program. This paper explains the multi-dimensional methodology used to perform the evaluations, as well as the business goals and the quantitative performance improvements achieved since 2003.