Software system architecture for corporate user support
V S Sukhopluyeva, D. Yu. Kuznetsov · Journal of Physics Conference Series · 2017
In this article, several existing ready-to-use solutions for the HelpDesk are reviewed. Advantages and disadvantages of these systems are identified. Architecture of software solution for a corporate user support system is presented in a form of the use case, state, and component diagrams described by using a unified modeling language (UML).