A Study on the Primary Factors of Internal and External Competency for Improving Performance of Small and Medium Software Company
Sang-Jun Yoo, Byoung-Gun Ki, Jong-hwa Choi, Choon-Seong Leem · Journal of the Korea Industrial Information Systems Research · 2009
The importance of software has been growing rapidly owing to the development of various Internet and e-business applications. The traditional approaches to software evaluation are based on the development process perspective, and their major concerns are no strongly related to use or customer-oriented evaluation of software. According to resource-based theory, company's resource is consisted of human, technology, market value, and finance. Customer satisfaction improved by product satisfaction and service satisfaction. Based on the previous studies the factors of human resources, technology, customer satisfaction are selected to evaluate software company's competence This research suggests the factor effecting on sales performance. And then statistical methods are used for verifying relationship between the factor and sales performance.