ACCORD Representing Conversation Clichés for Cooperation
Hugo Fukś, Carlos Laufer, Daniel Schwabe · 1992
ACCORD, a framework for dialog representation systems using commitment is proposed as a means for representing some of the negotiation aspects characteristic of cooperative work. The modelling of each participant's range of information about the dialog, and its interaction with the others, is represented by commitments - placed in a commitment store - generated during the conversation process. Cliches - conversation stereotypes - are state transition machines that control the sequencing of dialog events in a conversation between two participants. The notion of contract - mapped to Winograd's Conversation for Action diagram - is presented as an example of the framework's ability for representing conversation cliches for cooperative work.