User-centered Prioritization: A 2-dimension approach for evaluating the user value of backlog topics
J. Garcia Mateo · 2016
User-centered Prioritization is a method for assessing the user value of the different topics present in the product backlog agile software development teams work with. It not only puts the users in the spotlight during this decision-making procedure by basing it on the benefits achieved and the level of fulfilment of user needs, but also provides a more consistent, fact-based and transparent process over priority assignation. User-centered Prioritization determines user value through the two dimensions of customer satisfaction and impact. Customer satisfaction is considered the level of contentment of customer expectations regarding the product or service and the fulfilment of user needs. On the other hand, impact can be seen as the relevance of a specific feature for customers, evaluated through usage and adoption rates. The User-centered Prioritization is composed by three tools. The Satisfaction Questionnaire and the Satisfaction Analysis serve for the analysis and determination of value regarding customer satisfaction. The third tool, Impact Grid, is used for the assessment of impact through the expected usage and adoption of the different features, as well as the combination of both dimensions for an effective appraisal of the overall user value that guides the subsequent assignation of priority.