Advanced Call Center Supporting WAP Access
YUANXiao-hua, CHENJun-liang · 中国邮电高校学报：英文版 · 2001
Traditional call centers can be accessed via speech only, and the call center based on web provides both data and speech access, but it needs a powerful terminal-computer. By analyzing traditional call centers and call centers based on web, this paper presents the framework of an advanced call center supporting WAP access. A typical service is also described in detail.