Exploring user experience in records management
Cassandra L. Madden · QUT ePrints (Queensland University of Technology) · 2016
This thesis is a qualitative study using semi-structured interview and usability testing to explore user’s experience of records management systems in a case study organisation in Queensland Australia. The research identified eight themes, using the thematic analysis technique, which influenced how the user’s were feeling and their experiences. These themes showed how users prefer to learn, challenges they faced with technology, their information searching patterns, that they are time poor when saving documents and identified issues with the usability and design of the recordkeeping systems.