Lessons from a failed implementation of an online open innovation community in an innovative organization
Frederik von Briel, Jan Recker · QUT ePrints (Queensland University of Technology) · 2017
Open innovation has been hailed as a promising tool with which organizations can improve their innovativeness and solve innovation-related issues. Whereas some implementations of open innovation initiatives have been successful, success factors alone fall short of explaining failures. This article explores the case of an arguably innovative organization that failed in its attempt to implement an online open innovation community. We identify and discuss the challenges this organization faced and distill reasons for its failure. Based on our analysis, we develop a set of guidelines and checkpoints for managers who are considering implementing online open innovation communities.