Mobile Services for Development
Alan G. Hartman · Advances in hospitality, tourism and the services industry (AHTSI) book series · 2017
This chapter discusses the impact of mobile services in developing nations. It focuses on the opportunities for academic research to improve the services which contribute to the lives of citizens in the developing world and make progress towards the UN Sustainable Development Goals for 2030. In many instances, the business models used in the developing economies serve to make the services more sustainable, and relieve some of the burden on governments which have traditionally been responsible for health, energy, sanitation, education and other basic services. This article also investigates the key role of co-creation in defining and developing the services that contribute to development. It concludes with a set of research challenges for furthering the progress towards attaining the Sustainable Development Goals through the use of mobile technologies.