ITIL Service Lifecycle
Abhinav Krishna Kaiser · Apress eBooks · 2016
The ITIL service management framework we have today was not born overnight. It has evolved through years of trials, errors, and endurances. Service organizations learned the art of IT service management through trial and error. The practices that worked were continued forward, and these successful practices and activities laid the foundation for the ITIL as we know it today. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.