Expert vs Novice Evaluators - Comparison of Heuristic Evaluation Assessment
Magdalena Borys, Maciej Laskowski · 2014
In this paper authors propose the comparison between results of website heuristic evaluation performed by small group of experts and large group of novice evaluators. Normally, heuristic evaluation is performed by few experts and requires their knowledge and experience to apply heuristics effectively. However, research involving usability experts is usually very costly. Therefore, authors propose the experiment in order to contrast the results of evaluation performed by novice evaluators that are familiar with assessed website to the results obtained from expert evaluators in order to verify if they are comparable. The usability of website was evaluated using the authors’ heuristics with extended list of control questions.