Approach of Applying Design Technology to System Development Process: From HCD to UX Design
Hideo Zempo, Toshio Ogawa · 2013
It is important that the practice of Human-Centered Design (HCD) is widely understood and used in sites of systems development, although it is mainly seen as an area for designers and specialists. An effective way to achieve this is to convey design know-how and technology to systems engineers (SEs) in an easy-to-understand way and make them easy to use by converting them into tools. Fujitsu Design has worked to apply design technology to systems development by building an HCD process into Solution-oriented system Development Engineering Methodology (SDEM), which is its standard system development process, developing and offering tools that can be used in the stage of user interface (UI) design and evaluation, and providing support for usability requirement definition and usability education. Recently, there has come to be a great need for product development that is aware of Rich Internet Application (RIA) and User Experience (UX) because of the popularity of smart devices. We are studying systems development cases and know-how, and continuously providing information to development sites amid this new shift from HCD to UX. This paper introduces HCD activities that have been developing as design technology mainly in the field of SI solutions.