TECHNOLOGY Hidden Markov Model for it Service Based on Knowledge Engineering
V. Vijayalakshmi, P. Mahalakshmi, S. Thamizharasan · 2014
Normally, IT service management is mainly worn for implementation and management of quality of IT services. IT services and information from differen t source is categorized as various, inadequate, dis similar, and geologically dispersed. It is hard to consume these complicated services. The main aim of the project is to manage large scale information technology system process i n easy manner. A systematic way is proposed to over come the challenges of availability, financial loss and secu rity. Hidden Markov Model (HMM) which utilizes knowledge engineering is developed to guarantee the engineeri ng procedure. The process of Hidden Markov Model is to manage multiple IT services at a time and produce u pdated service with security to every user in the n etworks in service management.