User Satisfaction Metrics for Cloud Computing Environment
Chakraborti Bratati, Sharmistha Roy, Pattnaik Prasant Kumar · 2014
In the field of service computing, cloud computing provides a scalable services and promising delivery platform. Although the specific future of cloud computing is hard to pin, but it has a vital impact in the present world of Information Technology and digitalized business world. The more usable the cloud is the more efficient will be its task performance and making a cloud usable is Usability. The usability aspect is an essential criterion to design services in an interactive way to support the task performance efficiently, effectively and with least navigational time, which increases user satisfaction level. Usability experts have carried out various usability evaluation techniques and metrics (or user satisfaction metrics) which play a significant role in cloud computing environment. Thus usability aspect became essential for designing cloud services and more interactive to support the user at their work. This paper mainly addresses the various usability techniques and evaluation assessment and issues that may be considered while evaluating the usability of cloud services.