Sniffing out User Experience Smells
José Beltrán Cuevas · 2012
It’s a common misconception amongst developers that they know or understand what users want or need. It is equally a misconception that users know or understand what they want or need. However, what users want or need is much easier to identify once they actually use the product or service. So how do you design a product or service without being able to accurately determine the requirements prior to releasing it?