The Effect of Knowledge of Formal Grievance Policy on the Outcome and Satisfaction Level in an Academic Environment: A Case Study of IMSciences
Noman Ali · 2013
Individuals that share a certain environment, always get involved in conflicts with others as result of difference of opinions. These conflicts when tried to suppress or not addressed, turn into a grievance. Likewise, an educational environment where it is encouraged to think freely so as to have better understanding of the subject matter, it is very common for such grievances to develop over grading and/or bullying etc. Therefore, a Higher Education Institution, a one like IMSciences, also serves as a platform where these grievances prevail. This research is conducted with the aim to found out that though there exist some on campus grievance protocols, yet we see that there tends to develop a bottle neck in the office of the Director or Program Coordinator, regardless of the grievance matter. This research will help analyze, why there is lack of knowledge regarding the on campus grievance protocols, how is it affecting the overall academic environment of the institute and in particular, the aggrieved party and what possible measures can be taken to make the environment at IMSciences, more productive and more prosperous with lesser number of grievances, if any.