Usability Information Management
Ben Heuwing, Thomas Mandl, Christa Womser‐Hacker · 2016
Empirical usability results from user research and usability evaluations are valuable as an information resource beyond the scope of the project for which they were originally collected [22]. This study presents the results of interviews with usability practitioners (n = 8) to describe existing use cases for this type of information. Based on the use cases, an information structure for usability information has been created. Its application was discussed in focus groups in two organizations. As a result, an information management system for usability information was implemented and evaluated with users in a qualitative study (n = 11). The results indicate the diversity of existing use cases. These include direct application to current design questions, exploration of results with the aim of learning and devising generalized internal guidelines, and analyzing results to support tracking of implementation, controlling, and reporting. Aspects of the product and the respective context of use appear to be essential to support exploration of usability results. In addition, information that helps to make judgements about their reliability is necessary to enable systematic reuse.